SoletePuzzle Technical Support

This is a list of known problems with SoletePuzzle and how to solve them. If you do not find your problem in this list, please send an email with a detailed description of the problem to support@soletesoftware.com. We will do our best to try to solve your problem.

Application exception c0000005

Problem: This problem happens when you start SoletePuzzle, right after the language selection screen. It only happens if you have not defined a default puzzle collection.
Applicable versions: This only applies to version 1.0 and certain platforms like Windows 2000 and XP.
Work around: Define a default puzzle collection.
Solution: To solve this problem you need to upgrade to version 1.1. To do so you can download SoletePuzzle.exe to the same application folder where you installed version 1.0 and replace the old file. File size 173 KB.
If you prefer, you can also download the full Version 1.1, including installation utilities, help files, etc. and install it following the same procedure you used to install version 1.0. File size 544KB

Nothing happens when installing Version 1.1. File corrupted

Problem: If you downloaded Version 1.1 and tried to install it, nothing happened. The file was corrupted and was missing 32 bytes
Applicable versions: This only applies to version 1.1 and only if you downloaded the file between the 15th and 16th of July, 2003
Work around: None.
Solution: The file has been corrected. You need to download the file again. It may be possible that your browser is buffering the file and you still download the old corrupted file. If this is the case, download Version 1.1 new. File size should be 557093 bytes.