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Frequently Asked Questions

This list of FAQ answers the most common support and general questions we received. If your question is not answered, please send us an email to support@soletesoftware.com

General Questions



Ordering Questions




AquaSpelling




How can I download the demo version of your programs?

Please, check our
How to Download a Program Guide.

Back to General Questions

Can I give a copy of the demo version of a program to a friend?

Absolutely. You can freely give a copy of the program, for evaluation purpose, to as many people as you want, according to the terms of the Evaluation License Agreement that came with the program.

However, you are not allowed to distribute the registered version of the program or share your registration key with anybody.

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How do I install a program I have downloaded?

Please, check our
How to Install a Program Guide.

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How do I uninstall a program I do not want to use anymore?

Please, check our
How to Uninstall a Program Guide.

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Is it safe to buy your programs online with my credit card?

Yes! We have partnered with DigitalCandle to handle the payment transaction. They use 128-bit SSL to securely process your order.

Back to Ordering Questions

How do you use the information you collect?

The information we collect is kept strictly confidential and is not used to send you unsolicited mail. We do not share the information with anybody.

Solete Software has partnered with DigitalCandle to handle the order processing. Even though we made sure they shared our commitment to privacy respect before using their services, we have no control over how the use the information they collect.
Click here if you want to read DigitalCandle's own privacy statement.

In the same way, it is possible that you have reached our web site following a link from a different web site. We are not responsible for how these other sites use the information they may collect.

Back to Ordering Questions

I have tried the demo version and I want to buy it. What do I need to do?

Please, check our
Ordering Information section.

Back to Ordering Questions

Can I use AquaSpelling in a language other than English?

Absolutely. You can use AquaSpelling to practice spelling in most of the languages. As you create the word list and record the word pronunciation, you are in control. The program does not impose any limits on you. You can also use special characters as long as they are supported by Windows.

When you launch AquaSpelling you can also choose a language. This option only controls the language that is used to display texts on the screens, error messages and online help documentation. Currently, you can only choose between English or Spanish. This language has no impact on the words that can be recorded.

Back to AquaSpelling Questions

When I record words or phrases, the sound is not of a good quality. What can I do?

The first thing we have to determine is whether this is a general problem with your computer or it is a AquaSpelling problem. Please, follow these steps:

  1. Launch the Sound Recorder application. To do so, click the Start button and select Programs/Accessories/Entertainment/Sound Recorder. This procedure may vary with the Windows version you are using (for example, in Windows 95 you need to look for Multimedia instead of Entertainment).
  2. Click the Record button.
  3. Once the Sound Recorder starts recording, speak clearly to the microphone for a few seconds.
  4. Click the Stop button.
  5. Click the Back to Start button.
  6. Click the Play button and listen to the recorded sound.

If the quality of the sound you are getting is similar to the one you are getting with AquaSpelling, it looks like the problem might be with your sound card or the microphone. Refer to their respective documentation for troubleshooting.

If you do not experience the same problems you experience with AquaSpelling and you did not find an answer to your question in other sound related FAQs, please send us an email to support@soletesoftware.com

Back to AquaSpelling Questions

When I record words or phrases, the sound is cut off. What can I do?

If the sound is cut off at the beginning, you are starting to speak too early. Wait until you see the microphone on the screen before you start speaking. If the sound is still cut off, wait an extra second before speaking.

If the sound is cut off at the end, you are clicking the Stop button too early. After finishing the pronunciation of the word or phrase, wait an extra second before clicking the Stop button.

Back to AquaSpelling Questions

Can I use words that contain special characters (ñ, è, á, ü, etc.)?

Absolutely. You can use any special character as long as it is supported by Windows. For detailed instructions on how to use them, check the help documentation and the Options menu in AquaSpelling.

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Can I use special characters (ñ, è, á, ü, etc.) as fillers in the wordsearch?

Absolutely. You can use any special character as long as it is supported by Windows. For detailed instructions on how to use them, check the help documentation and the Options menu in AquaSpelling.

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